Area Coordinator & Case Manager

The Area Coordinator (AC) & Case Manager is expected to be an active and visible member of our residence life staff with management and oversight of designated residence area(s). The AC will support resident student leadership opportunities through Residence Hall Association (RHA), National Residence Hall Honorary (NRHH) & other initiatives. The AC will participate in the administrative functions and efforts of Residence Life & Housing. As the supervisor of residential area(s), the AC will coordinate with other staff members in the Residence Life & Housing office on programs and events as needed. Further, they will be responsible for establishing and maintaining a living-learning atmosphere conducive to students' personal growth and academic achievement. Seen as a role model, facilitator, leader, and essential person in the development of an effective living-learning environment for student's experience. A successful individual will have the ability to work with a diverse population, able to adapt to change, and have knowledge of and commitment to maintaining a student development focus across campus. The individual will help shape the institution's vibrant living and learning community to help students build a sense of belonging to the College.

SUPERVISION RECEIVED: Reports directly to the Assistant Director of Residence Life; indirectly to the Director of Residence Life. 

SUPERVISION EXERCISED: Directly supervises a number of para-professional student staff in residence areas. 

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

Area Coordinator-50%

• Support the overall management of residence area(s) including but not limited to opening and closing the residence areas, key management, room changes, health & safety inspections, damage assessments and maintenance requests. This includes supporting the central office of Residence Life.
• Select, train, and evaluate all student staff assigned to the residence areas.
• Assistance in coordination and development of Resident Advisor (RA) In-Service Program.
• Select, train, evaluate, & supervise all Residence Area Security Monitors (RASMS) for Department.
• Contributes to experiential learning initiatives within the department and throughout campus to enhance the overall experience for students.
• Provide leadership and support to staff and residents in the planning and implementation of a wide range of educational, social and recreational activities that contribute to the personal growth and development of residence area members.
• Guide students toward responsible behavior in the residence area by communicating reasonable standards of behavior and by providing behavioral counseling or referral for students, as appropriate.
• Serve as an Advisor for RHA or NRHH, in collaboration with secondary Advisor as designated.
• Assist in management of departmental presence on social media platform accounts.
• Serve on the on-call rotation for emergency assistance and crisis intervention.
• Attend and actively participate in weekly staff meetings.
• Serve as department liaison for campus initiatives as designated by Director of Residence Life.
• Complete other duties and projects as assigned. This job description is subject to changes due to any organizational needs of the division.
• Serve as a conduct officer for lower-level violations of residence area policies.

Case Manager-50%

• Support an identified case load of students by populations (examples: first-generation, student athletes, commuters, students with a GPA under 2.5, etc).
• Schedule appointments with students to assess risk and holistic needs, coordinate action plans, provide resources (on and off campus), non-clinical support and other follow-up as needed.
• Communicate, collaborate and follow through, as appropriate, with referral sources such as faculty, staff, campus partners and resources, external agencies, treatment providers, family members and emergency contacts in support of student well-being and persistence.
• Process and document student case information and notes to support data collection and uphold record keeping policies and procedures.

Requirements:

Required:

• Bachelor's degree required, Master's preferred
• Minimum of 1 to 3 years of relevant experience in Residence Life & Housing or education.
• Demonstrated ability to develop and maintain effective collaborative partnerships with other campus departments involved in creating a safe and engaging residential environment.
• Demonstrated ability to manage a variety of projects and responsibilities working both independently and collaboratively as necessary.
• Demonstrate flexibility, resiliency, creativity, leadership, and supervisory capabilities including demonstrating an active commitment to diversity and inclusive excellence. Ability to be flexible and adapt quickly to ever-changing needs of a residential campus.

Preferred:

• Experience working with RHA's & NRHH.
• Knowledge and background working with NEACURH/NACURH.