Area Office Manager

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor's degree, an Associate’s degree (foreign equivalent or higher) and two (2) years of directly related full-time professional experience may be considered. Two (2) years of full-time professional administrative experience. Operations experience. Customer service experience.

Preferred Qualifications:
Bachelor's degree (foreign equivalent or higher) in Business, Organizational Management or a related field. Supervisory experience (supervision of students may be considered). Experience working with a diverse student population. Experience with staff training and/or development. Experience utilizing Microsoft Office and/or Google applications. Experience reconciling financial reports and/or tracking expenditures.

Brief Description of Duties:
The Area Office Manager reports to an Assistant Director for one of the residential communities on campus comprising approximately 4 - 12 residential buildings (per/area) accommodating over 1,100 - 1,600 students. There is a significant functional relationship with other units, most particularly with the Housing Administration area. The incumbent is accountable for the administrative management and coordination of activities related to the overall operations and services of the Residence Hall(s)/Apartment office(s). This includes, but is not limited to: ensuring and maintaining compliance to Campus Residences’ policies and procedures and respective resolution of resident complaints, shared billing responsibility for a $7 million or more annual revenue stream and accurate supervision, utilization and manipulation of various computerized data systems including financial, facilities and student records.This position may supervise Graduate and clerical support staff. The selected candidate will also need previous experience supporting a diverse client/customer population. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving.

Data Management: 

• Maintain the integrity of resident data on housing (including all arrivals, departures, and room changes), and judicial databases that interface with university-wide billing, financial aid, and student records systems; data entry and report generation of these and other administrative and facilities management data sources. This forward facing, highly visible point of contact support role will maintain a positive, empathetic, professional attitude towards fielding student requests/complaints/concerns; they will be a central information source, prioritizing and coordinating respective service needs. Decide the appropriate measured response which may include reassigning rooms, coordinating maintenance checks for all room entry/exits (collection/distribution of keys, required fixtures/equipment, entering work requests on facilities management systems, etc.). Manage damage assessments/billing/appeal investigations/responses for area.

Supervise, hire and train full-time support and part-time student staff:

• Coordinate the exchange of information and processing of forms and transactions for area staff, especially student staff. Work in tandem with the Facilities Manager and Custodial Supervisor for the designated area to report, address and follow up on facilities related matters identified by residents and staff. Administer security/access control: Authorize, activate, deactivate and track swipe card access to residential units and common areas. Remove access as appropriate. Maintain an accurate and secure key inventory at all times.

Reconcile area financial reports:

• Track expenditures and monitor allocations for supplies and equipment budget(s). Process supply requisitions for areas in compliance with divisional guidelines. Follow up with the Campus Operations/Residential Operations, Division of Information Technology and Residence Hall Directors to ensure that work requests are completed in a timely fashion.

Professional Development and Committee Involvement:

• Participate in opportunities that promote your learning, growth, and development (i.e. classes, training, committee, webinar, etc.). Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your individual unit/department (i.e. campus wide traditions, events, programs, etc.). Other duties or projects as assigned as appropriate to rank and departmental mission. Evening and weekend work may be required at times.

Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

In addition to the employee's base salary, this position is eligible for $3,400 UUP annual location pay, paid biweekly.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.